weight loss and your visits

Last week I saw a very active chat room on our site with entries discussing the utility of the weekly visits. Apparently, one of our patients was seen by a physician stand-in for me while I was in New York and the encounter was not favorable for the patient. A slight weight gain occurred and the patient was made to feel defensive about the change and the advice was not perceived as positive or acceptable.

We have a number of providers seeing our followup patients and we are all different people, we all have slightly different approaches.

The techniques we train EVERY professional here who sees patients include always: SUPPORT, NO NEGATIVITY , A NON-JUDGEMENTAL APPROACH, POSITIVE ATTITUDE, MOITVATIONAL SUPPORT

The last thing a person trying to lose weight needs is discouragement and a sense they "disappointed" the person involved in heloping them lose weights.

I do find that some of my patients welcome a more "honest/tough" approach as opposed to a completely "you did great" approach when in fact old behaviors were reverted to the week before. But you have to know your patients and know who benefits better from which type of approach.

We do know that everyone of our patients loses lots of weight in our program but we also realize that at times, there may be some patients who feel that their visit was not "worth the money". We obviously try very hard to eliminate that completely as we would love a l00% satisfaction rate. Toward that end, if you ever feel that your weekly visit was unsatisfactory to you, please call ME at 703-866-4l44 and I will ensure that you get another visit, at no charge of course, with the provider of your choice...Donna, Keri, me, or whoever you feel best helps your efforts.

We have the largest medically supervised weight loss program in the area for many reasons, one of which is that the overwhelming majority of our patients are thrilled with their results. However, if anyone feels that they have beel let down, we need to make it "right" and we will.